FAQ

What is CocoLoto? Can it be trusted?

CocoLoto is a free lottery app, funded by advertising, developed and published by DA Studio LLC.

The app complies with local legislation and the rules of the App Store and Play Store.

It is stated that Apple is not a sponsor and is not involved in the prizes offered. Prizes have no connection with Apple products.

How to play ?

No registration is required to participate in the Game.

The Game consists for each Participant to play a grid, which implies selecting and registering :

- 5 numbers from 1 to 49

- 2 symbols among 12 symbols

The winning combinations are randomly drawn. Each Participant who has selected one of the winning combinations gets the highest Prize associated with the numbers and symbols he has registered (the “Prize”).

For example, a Participant registered 5 numbers and 2 symbols but found only 4 winning numbers and 1 winning symbol:

- will only get the Prize corresponding to the combination "4 numbers and 1 symbol"; - and will not get the Prize corresponding to the combination "5 numbers and 1 symbol" or that corresponding to the combination "3 numbers and 1 symbol".

A daily CocoLoto draw is done at 9 pm UTC:+2 for grids played between 9:01 pm UTC:+2 the day before and 8:59 pm UTC:+2 the same day (this "24 hours" period corresponds to the expression "per day", "each day" or "Same day" in this Regulation).

How are prizes received?

Before being able to receive a Prize, the Participant must have a minimum of 10€ in his balance to withdraw the money and must fully complete his profile information. In order to withdraw the money, the Participant must have a Paypal account.

The Participant may not have a Paypal account on the day of the draw but must have a Paypal account at the time he claims his Prize.

The transaction fees inherent to the user's money transfer are assumed by the Participant.

I have found a bug, what should I do?

Please contact our support: contact@cocolotoapp.com, if possible do not hesitate to add some screenshots related to the issue. Our team will do the best to help you as soon as possible.

How do I claim my winnings if I’ve changed phone or rebooted my phone?

Please contact our customer support. They will help you to claim your winnings.